Speaking in Plain English: Communication Skills for Information Technology Systems Professionals
Conducted by Ms. Marsha Freedman

This program is designed to assist the Information Technology professionals improve their oral communication skills with their customers. During this full-day workshop, the participants will be involved in multiple exercises, practice opportunities and videotaping that will serve to reinforce the learning objectives. Participants will create their own Action Plan to assist them in implementing new positive communication practices, which will result in improved relationships with both customers and colleagues.

Participants will leave with a videotape of their role-playing exercises, which will serve to reinforce the appropriate actions and behaviors that were demonstrated during the workshop.

Learning Objectives:

• Understand the value of clear, concise communication
• Apply active listening skills to gain a better understanding of customer needs
• Recognize and respect the variety of work styles and its impact on the communication process
• Learn how to utilize non-verbal communication and tone of voice effectively
• Develop a greater rapport with customers
  

Call 877-823-5730 for more information or to book a class on site at your facility!